Refund policy

We want you to feel amazing in your new lingerie! We completely understand that finding the perfect fit online can be tricky, and we want you to be 100% happy with your purchase. If your new pieces aren't exactly what you hoped for, we gladly offer returns and exchanges within 30 days of receiving your order.

Because we sell intimate apparel, we take health and hygiene very seriously. To ensure every customer receives a safe, pristine product, we ask that you please review our condition requirements below before initiating a return.

We encourage you to review sizing guides and product details carefully before purchasing. If you have any questions about fit, fabric, or styling, our team is always happy to assist before you place your order.

Tip: When trying on bottoms for the first time, please keep your own underwear on underneath!

Eligibility Requirements

To qualify for a full refund or exchange, the item must be returned to us in the exact condition you received it. This means the item must be:

• Brand New & Unworn: Absolutely no signs of wear or use.

• Unstained & Unscented: Free from deodorant marks, makeup, lotions, perfumes, or any other scents and stains.

• Tags & Packaging Intact: All original tags must still be firmly attached, and the item must be in its original, undamaged packaging.

What We Cannot Accept

We carefully inspect every returned item. We cannot, under any circumstances, process a return or exchange for items that are:

• Worn or washed

• Soiled or stained in any capacity

• Damaged or altered

• Missing tags or original packaging

Please note: If an item is returned to us and fails to meet these hygiene and condition standards, the return will be rejected and the item will be sent back to you.

How to Start Your Return or Exchange

1. Have your Order Number and the email address used for the purchase ready.

2. Email our support team at [support@dyotima.com] to request your return.

3. We will send you instructions on how to safely package your items and where to send them!

Important Notes:

• If your item arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.
• Customs delays do not qualify for refunds. It’s the recipient’s responsibility to liaise with their local customs office.
  

Your confidence and comfort are at the heart of our brand, and we’re here to support you in choosing the perfect piece.